Please fill out this mattress warranty claim form. A member from our Joplimo team will be in contact within 3 business days.
NOTICE: Less than 2% of all mattresses have manufacturing defects. The majority of the defects are not body impressions, although the majority of claims submitted are for body impressions.
If you have a bed frame with at least one leg of support to support the middle of a mattress larger than a queen, and you have a box spring that does not have a broken slat, we recommend you rotate your mattress 180 degrees or flip it before filing a mattress warranty claim.
Mattresses made with large amounts of foams, fibers, and/or made with pocketed innersprings need to rotated and/or flipped at least every two months to ensure even wear. They respond very differently to nightly use than mattresses of the past that were made with non-conforming innersprings and minor amounts of upholstery padding. This does not mean they will not last as long, but it does mean there is more maintenance required to ensure they wear evenly over time.
If you do not have a visible problem of your mattress, we can likely help you out through a comfort modification. Please click here to be directed to that form.