Mattress Warranty Claims

Please fill out this mattress warranty claim form.  A member from our Joplimo team will be in contact within 3 business days.

NOTICE:  Less than 2% of all mattresses have manufacturing defects.  The majority of the defects are not body impressions, although the majority of claims submitted are for body impressions.

If you have a bed frame with at least one leg of support to support the middle of a mattress larger than a queen, and you have a box spring that does not have a broken slat, we recommend you rotate your mattress 180 degrees or flip it before filing a mattress warranty claim.

Mattresses made with large amounts of foams, fibers, and/or made with pocketed innersprings need to rotated and/or flipped at least every two months to ensure even wear. They respond very differently to nightly use than mattresses of the past that were made with non-conforming innersprings and minor amounts of upholstery padding. This does not mean they will not last as long, but it does mean there is more maintenance required to ensure they wear evenly over time.

If you do not have a visible problem of your mattress, we can likely help you out through a comfort modification.  Please click here to be directed to that form.

 

Contact Details

Your invoice is your proof of purchase verifying that you are the original owner of the mattress. Mattress warranties are not transferrable.

Product Details

Stains will void your warranty because they can be considered health hazards to the craftsmen at the factory. In the event that your mattress has stains and is found with a warranty defect, we can process a product replacement claim with the manufacturer of our mattress protector if you purchased one from us.

Warranty Issue
Body Impression Overview Image (or image of other problem)

IMPORTANT: If you have a body impression, please take a clear image of the mattress placed directly on the floor. Boxsprings/foundations and/or bed frames without proper support can create false body impressions. If the impression is caused by your box spring/foundation or bed frame and you purchased it from us, please file this claim for the faulty product and not the mattress.

PLEASE UPLOAD: An image highlighting the depth of the sag or body impression using a ruler and a line or straight edge.
Browse...

Maximum size 5MB

Depth of Sag Close-up Image
PLEASE UPLOAD: A close-up image of the ruler with a line or straight edge illustrating a body impression 1" or greater.
Browse...

Maximum size 5MB

Additional Supporting Images

Images that clearly illustrate the nature of the problem expedite the warranty process. Please include any additional images that will further support your claim.

Browse...

Maximum size 10MB

Browse...

Maximum size 10MB

Browse...

Maximum size 10MB

Law Tag Image
PLEASE UPLOAD: A close-up image of the law tag, showing the date of manufacturer and model name.
Browse...

Maximum size 10MB

CAPTCHA
Please wait...