Joplimo Mattress - Frequently Asked Questions 

1. How often should I buy a new mattress?

The industry average is every 8-10 years, while the Better Sleep Council recommends every 5-7 years.

2. What is the best mattress?

There is no such thing as one perfect mattress.  Every person is different and has their own unique wants, needs, and desires in addition to the basics of proper support and comfort.  Our sleep specialists have been trained to help you find your perfect personalized solution.  All of our mattresses have been designed to address the most important aspects everyone should have so that they can have a good night's sleep, so the only thing left to do is address any specific requests and help you chose the mattress that is most comfortable to you that provides you with the best support for your body type and sleep style.

3. When will I know what time my mattress will be delivered?

You will receive a call the night before your delivery date and we will work with our contracted delivery service to create an appointment within a two hour delivery window for you for the next day. 

4. Can I use my existing box spring or foundation?

It is best to purchase a new mattress with a matching foundation to ensure that your mattress will receive the proper support it needs to last the duration of its warranty period.  In many cases a manufacturer will void the warranty if the mattress not used on a matching foundation, however every mattress at Joplimo Mattress is built to be used with or without a foundation.

5. Where can I buy sheets to fit thicker mattresses?

You can purchase deep pocket sheets at Joplimo Mattress as well as deep pocket mattress covers. 

6. Is my mattress able to be placed on an adjustable foundation?

Almost every mattress at Joplimo Mattress is designed to be used with you choice of a regular or adjustable foundation, which gives you one of the largest selection of adjustable friendly mattresses in the industry.

7. When will I know when my mattress is available for pick up?

You will receive a call before 5pm the day your mattress is scheduled for pick up by a representative at Joplimo Mattress.  Our store hours are 10am-8pm Monday through Saturday and Noon-6pm Sunday.

8. What do I need to bring with me to pick up my mattress?

You will need to bring a copy of your sales receipt.  We provide twine to tie down your mattress set if you do not have your own tie downs or rope.

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Customer Services

Contact Us
Comfort Guarantee
Price Assurance Policy

Help & FAQ

What's the Best Mattress?
General FAQ

Resources

Better Sleep Council
National Sleep Foundation
ISPA

Charitable Links

Lafayette House
Children's Center
Table Rock Freedom Center