Joplimo Comfort Modifications

Please fill out the following form and allow up 3 business days for a member of our Joplimo team to contact you.

Lifetime Comfort Guarantee Policy

Requests for comfort modifications for mattresses that have not been used for at least 30 days will not be processed. It can take up to 30 days for a new mattress to break-in and for a person to adjust to the different sleep surface. Waiting does not solve 100% of comfort issues, but 100% of comfort issues handled before enough time has been given result in more dissatisfaction for our Joplimo customers.

 

Innerspring mattresses are able to be modified by our factory to be firmer or softer within 10% of the original feel. Foam mattresses, however, are not able to be modified and therefore qualify for a 100 day comfort exchange. Please use the Exchange Request Form if you have a foam mattress and need a change.

 

 

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Stains will void your comfort guarantee because they can be considered health hazards to the craftsmen at the factory. In the event that your mattress has stains, we can process a product replacement claim with the manufacturer of our mattress protector if you purchased one from us. If that claim is approved we can make any necessary adjustments to the replacement mattress.

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