Joplimo Comfort Modifications

Please fill out the following form and allow up 3 business days for a member of our Joplimo team to contact you.

Lifetime Comfort Guarantee Policy

Requests for comfort modifications for mattresses that have not been used for at least 30 days will not be processed. It can take up to 30 days for a new mattress to break-in and for a person to adjust to the different sleep surface. Waiting does not solve 100% of comfort issues, but 100% of comfort issues handled before enough time has been given result in more dissatisfaction for our Joplimo customers.

 

Innerspring mattresses are able to be modified by our factory to be firmer or softer within 10% of the original feel. Foam mattresses, however, are not able to be modified and therefore qualify for a 100 day comfort exchange. Please use the Exchange Request Form if you have a foam mattress and need a change.

 

 

Contact Details
Product Details

Stains will void your comfort guarantee because they can be considered health hazards to the craftsmen at the factory. In the event that your mattress has stains, we can process a product replacement claim with the manufacturer of our mattress protector if you purchased one from us. If that claim is approved we can make any necessary adjustments to the replacement mattress.

Nature of the Problem

Attention: Your old bed frame may be insufficient. To qualify for a mattress warranty claim, your bed must have proper center support.

Slight modifications are of no cost and are recommended since a small adjustment usually is all that is necessary and come with the smallest risk of not resolving the comfort issue and therefore having to do more than one modification. Major modifications require replacing many comfort layers and/or support systems and therefore will be of cost to the customer. Major modifications are not recommended since they come at a high risk of not resolving the comfort issue.

CAPTCHA
Please wait...